Information We Collect

When you register for our programs or browse our site, we gather certain information. Some of it you provide directly—like your name and email when signing up. Other data comes from how you use the platform.

Personal Information You Provide

• Contact details: full name, email address, phone number
• Professional background: current role, industry experience, educational history
• Learning preferences and course selections
• Payment information processed through secure third-party providers
• Communications you send us through forms or email

Automatically Collected Data

• Device information: IP address, browser type, operating system
• Usage patterns: pages visited, time spent on content, navigation paths
• Technical logs for platform performance and security monitoring
• Cookies and similar tracking technologies (see Cookie Policy for details)

How We Use Your Information

Your data helps us run educational programs effectively and improve your learning experience. We're not selling your information or using it for purposes beyond what we describe here.

We analyze aggregated usage data to understand which learning materials work best and where students might need extra support. This helps us refine content without tracking individual behavior in ways that feel invasive.

Data Sharing and Third Parties

We work with a few carefully selected partners to operate our platform. These include payment processors, hosting services, and email delivery systems. Each partner has access only to the data they need for their specific function.

Service Providers We Work With

• Payment processors for secure transaction handling (PCI-DSS compliant)
• Cloud hosting services for platform infrastructure and data storage
• Email service providers for program communications and updates
• Analytics tools that help us understand platform usage patterns
• Customer support software to manage and respond to inquiries

Each vendor signs agreements requiring them to protect your data and use it only for specified purposes. We review these relationships regularly to confirm they maintain appropriate security standards.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights over your information. You can exercise these rights by contacting us through the channels listed at the bottom of this page.

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request removal of your data when it's no longer needed
• Restriction: Limit how we process your information in certain situations
• Objection: Oppose processing based on legitimate interests
• Data Portability: Receive your data in a structured, machine-readable format

We'll respond to rights requests within 30 days. In some cases, we might need to retain certain information to meet legal obligations or complete transactions you've initiated. If we can't fulfill a request, we'll explain why.

Exercising Your Rights

Send requests to contact@wavechargehub.com with "Privacy Rights Request" in the subject line. We'll verify your identity before processing any request to protect your information from unauthorized access. You won't face any negative consequences for exercising these rights.

Data Security Measures

Protecting your information matters to us. We use industry-standard security practices, though no system can be completely foolproof. Here's what we do to keep data safe:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive personal and financial information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal data internally
• Employee training on data protection and privacy practices
• Secure backup systems with encrypted off-site storage

If a security breach affects your personal data, we'll notify you and relevant authorities as required by Taiwan law. We maintain incident response procedures to address potential breaches quickly.

Data Retention Periods

We keep your information only as long as needed for educational purposes or legal requirements. Retention periods vary by data type:

• Course enrollment records: maintained for 7 years per Taiwan business record laws
• Payment and financial data: retained for 5 years for tax and accounting purposes
• Communication records: stored for 3 years to maintain service continuity
• Platform usage logs: typically deleted after 24 months unless needed for security
• Marketing preferences: kept until you withdraw consent or request deletion

When retention periods expire, we securely delete or anonymize data so it can't be traced back to you. Anonymized information used for research or platform improvement doesn't contain personally identifiable details.

International Data Transfers

Some of our service providers operate servers outside Taiwan. When we transfer data internationally, we use approved mechanisms to maintain protection standards equivalent to Taiwan law.

We work primarily with providers in jurisdictions with strong privacy laws. Data transfers include contractual clauses requiring recipients to protect your information according to Taiwan standards. You can request details about specific transfers by contacting us.

Cookies and Tracking Technologies

Our platform uses cookies to remember your preferences and analyze how the site performs. You control cookie settings through your browser, though disabling certain cookies might affect functionality.

Types of Cookies We Use

• Essential cookies: Required for basic platform operation and security
• Performance cookies: Help us understand which content works best
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide aggregated usage statistics

We don't use advertising cookies or share cookie data with third-party marketers. Analytics tools we use aggregate data so individual browsing patterns aren't tracked across different websites.

Children's Privacy

Our educational programs target working professionals and aren't designed for individuals under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

Parents or guardians who believe their child has provided information to us should contact us immediately so we can remove it from our systems.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users via email and post a notice on our platform.

The "Last Updated" date at the top shows when we most recently revised this document. Continuing to use our platform after changes take effect means you accept the updated terms. We encourage you to review this policy periodically.

Taiwan-Specific Provisions

As a Taiwan-based educational platform, we comply with the Personal Data Protection Act (PDPA) and regulations from the National Development Council. This includes:

• Obtaining clear consent before collecting sensitive personal information
• Notifying authorities of data breaches within required timeframes
• Maintaining records of data processing activities
• Appointing internal staff responsible for data protection compliance
• Conducting regular privacy impact assessments

You can file complaints with Taiwan's supervisory authority if you believe we've mishandled your personal data. Contact details for the relevant government office are available through the National Development Council website.